Refund policy
AHURA Products
Our return policy is valid for 15 days from the date your item is received. After 15 days, we are unable to offer a refund or exchange.
To qualify for a return, items must be unused, in their original packaging, and in the same condition as when received.
Certain items are non-returnable due to their nature. Some body products are made with organic, food-grade ingredients and should not be left outdoors or in mailboxes during extreme heat or cold. For safety and hygiene reasons, we do not accept returns on:
• Perishable body products, balms, or hand sanitizer
• Herbal teas or tinctures
• Intimate or sanitary goods
• Hazardous materials or flammable liquids or gases
Additional non-returnable items include:
• Gift cards
• Select health and personal care items
A receipt or proof of purchase is required to complete all returns.
Partial refunds may be issued in the following situations:
• Items returned in a condition other than original, or that are damaged or missing parts not due to our error
• Items returned more than 15 days after delivery
Cancellations
AHURA product orders that have not yet been processed or shipped may be canceled for a full refund by contacting info@ahuracollective.com.
Yugen Handmade Jewelry
★ If you are in any way dissatisfied with your order, please contact us. And please remember the golden rule - be nice! You are dealing with a very small team of real people who are eager and happy to help you. Your satisfaction is our priority - we want to be sure you are happy and are open to trying to work out a positive solution within our policies. And in finding that solution, we deeply appreciate your patience and kindness.
★ If you need to cancel your order, a cancellation request must be received within 12 hours from your order being placed. Order cancellations after 12 hours from the time the order is placed do not qualify for a cancellation due to the nature of our production and shipping.
★ You have 90 days from the time the item is delivered to contact us with any returns or problems with what you purchased. If damage or loss occurs when in transit, no refunds will be issued but repairs and/or replacements can be discussed. We will not issue a refund or exchange until the original item is received back in the condition in which it was received or see photographs of the damaged item with the packaging it came in. If an item is damaged after the 90 day period, no action will be taken. Please read below for more information of what items qualify for a refund or exchange.
★ Items that were damaged due to negligence in care, i.e. tarnishing, water damage, bending your jewelry, etc, do not qualify for refunds, replacements, or exchanges. We send care information with every piece we sell, and if an item is damaged by ignoring these suggestions, we are not responsible. No exceptions.
★ Items that you would like to return due to a skin sensitivity do not qualify for refunds or exchanges. If you have skin sensitivities, please carefully read the listing description and contact us if you are unsure. We do offer many pieces in sterling silver and 14k gold, and most of our pieces are nickel and lead free. Not sure? Reach out and we are happy to find a good match for you.
★ We do not, under any circumstances, refund original shipping charges, production upgrade fees, or any incurred customs charges or import taxes/duties/fees. With the exception of an item that arrived damaged due to our production error or a shipping issue, you will be invoiced for the shipping labels to ship your item to us and for us to ship them back to you. ($11 for US, $35 for outside the US). The label will not be processed until that invoice is paid. If a product arrives damaged due to our production error, we will cover the shipping charges. This is based on our assessment on a case-by-case basis after receiving photos of the damaged item and getting the details of the situation.
★ We stand behind our products and our materials. If you are dissatisfied with your item, please contact us within 90 days of receiving it. As long as it is not a customized item, as specified below, we are happy to offer an exchange of equal value, issue a store credit, or send a refund minus a 15% restocking fee once the item is returned to us. The restocking fee covers the donation made to charitable causes for every purchase of return-able items. It is not applied to equal value exchanges or store credit, it is only applied to refunds or partial refunds. It is non-negotiable.
★ Custom orders do not qualify for exchanges or refunds. Please read the list below for items that do not qualify for returns.
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Brunna & Co
Our policy lasts 15 days. If 15 days have gone by since your purchase, we can’t offer you a refund or exchange. But our main focus is to make our customers thrilled with their purchase, we'd love to hear your thoughts if anything happened to the items sent to you and will do our best to find the best solution. Please email us on hellobrunna.co@gmail.com to consult regarding refunds & returns. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please pack the item gently and carefully. Please note that if the item is broken, damaged, squeezed and used, we will not be able to process your refund. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) : Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 15 days after delivery REFUNDS (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 3. EXCHANGES (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hellobrunna.co@gmail.com For an exchange of the purchased items with our other items, customer will be responsible for the return and re-shipping fee. If there any price differences between the items, we will send invoice for the additional price. A $3 handling fee will be added to the invoice on all qualified exchange. 4. GIFTS If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. SHIPPING Customers will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to hellobrunna.co@gmail.com. We will either send you a new piece or refund your money, whichever is preferred.
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Refunds
Once your return is received and inspected, we will notify you via email of receipt and whether your refund has been approved or denied.
Approved refunds will be processed and applied to your original payment method within a standard processing timeframe.
All Group Wellness Retreats and In-Person Sessions are non-refundable unless otherwise stated.
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Late or Missing Refunds
If you have not received your refund:
1. Check your bank account again
2. Contact your credit card company, as posting times may vary
3. Contact your bank for processing updates
If you’ve completed these steps and still have not received your refund, please email info@ahuracollective.com.
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Sale Items
Only regular-priced items are eligible for refunds.
Sale items are non-refundable.
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Exchanges
We only replace items if they are defective. To request an exchange for the same item, email info@ahuracollective.com and mail the item to:
AHURA Holistic Wellness Collective
PO Box 52738
Durham, NC 27717
United States
Gifts
If an item was marked as a gift and shipped directly to you, you will receive a gift credit equal to the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift, or was shipped to the purchaser first, the refund will be issued to the original purchaser, who will be notified of the return.
Shipping
Returned items should be mailed to:
AHURA Holistic Wellness Collective
PO BOX 4241
Wilmington, NC 28406
United States
Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is issued, return shipping costs will be deducted from the total refund.
Delivery times for exchanges may vary depending on location.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.